General
General Valco support articles
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ANC
ANC doesn't block wind – what to do?
Bluetooth
aptX Lossless doesn't work with certain devices
Service & Warranty
Are spare parts available for broken headphones?
General
Are special batches available, for example for staff gifts?
General
Are there separate volume discounts or campaigns for businesses?
General
Best Noise-Cancelling Headphones 2026 – An Honest Guide
Bluetooth
Bluetooth codecs explained – aptX, AAC, SBC
General
Can a company logo or custom colorway be printed on the headphones?
General
Can a company pay by invoice or e-invoice?
General
Can I choose the pickup point or parcel locker myself?
Fit & Comfort
Can I do a small repair myself (for example glue a pad) without voiding the warranty?
General
Can I get a new pair of headphones if the fault cannot be fixed?
General
Can I order a sample unit for testing before a larger order?
General
Can I return a product if it turned out not to be right for me?
General
Can products be delivered to multiple offices across Finland or abroad?
General
Can the microphone handle rain?
Service & Warranty
Can Valco repair headphones from other brands?
General
Can you actually hear the difference with headphones?
General
Can you invite Valco's CEO for a beer?
General
Can you talk to your pet using headphones?
General
Cheap vs expensive headphones – is there really a difference?
General
Choose the shipping method that fits you
General
Clicking sound from headphones
Shipping & Payments
Common scam: Package scam ("package waiting, pay a small delivery fee")
Shipping & Payments
Delivery time: When will my order arrive?
Charging
Device won't charge – what do I do?
General
Do serviced headphones get a new warranty?
General
Do the headphones contain a piece of someone's soul?
Bluetooth
Do Valco headphones work in remote meetings (Teams, Zoom, Meet)?
Shipping & Payments
E-invoice address change
General
Factory reset failed: How to proceed?
General
General information about ordering
Charging
Headphone charging light keeps blinking – is this normal?
General
Headphone driver size – is bigger always better?
General
Headphone impedance – what does it actually mean in practice?
General
Headphone lifespan – how long should headphones actually last?
Shipping & Payments
Headphones are broken – how to return them?
General
Headphones as a gift – a guide for the panicking
General
Headphones Broken, Warranty Expired
General
Headphones for kids – what should you actually consider?
Service & Warranty
Headphones need service – how to proceed?
Fit & Comfort
Headphone Spare Parts: Is There a Replacement Available?
Bluetooth
Headphones won't pair
General
Henri vs Raimo – who leads better?
Shipping & Payments
How can I change my order or exchange a product?
General
How does headphone frequency response affect sound?
General
How does Valco price its products?
Service & Warranty
How do I return faulty headphones?
General
How do warranty and service work for business customers?
General
How far along is the construction of the Death Star?
Shipping & Payments
How long does delivery take?
General
How long does delivery usually take?
General
How long is the warranty?
Charging
How long should the battery last?
General
How quickly is a larger business order delivered?
General
How quickly is an order processed and shipped from the warehouse?
Shipping & Payments
How to cancel an order?
Shipping & Payments
How to change an order?
Charging
How to fix USB-C charging issues (the general guide)
Shipping & Payments
How to pay for a regular order?
Shipping & Payments
How to track the delivery?
Shipping & Payments
How to track your order’s delivery?
General
IPX Water Resistance Ratings – What Do the Numbers Actually Mean?
General
Is Express Delivery Available?
General
Is it possible to get gift cards for employees or customers?
General
Is Jasse actually real?
General
Is paid service available after warranty ends?
General
Is shipping free or does it cost extra?
Shipping & Payments
Is the discount 50€ or 60€?
General
Is Valco an evil company?
General
Is Valco a startup or a real company?
General
Is Valco really Finnish?
General
Is wireless always better than wired?
Bluetooth
LDAC vs aptX HD – which codec is better?
General
Manufacturing Defect from the Start – Is It Covered by Warranty?
Shipping & Payments
Order hasn't arrived yet
General
Part of my order is missing - what should I do?
General
Payment Methods
Shipping & Payments
Repaired headphones stuck at a pickup point
ANC
Returning headphones: How do I return my VMK25?
Shipping & Payments
Returning headphones – reason: didn't fit
General
Returns and exchanges
General
Right to Repair and headphones – what does EU law say?
General
Something is missing from the package – what should I do?
Service & Warranty
Sony headphones broken – what are the options?
Fit & Comfort
The ear cushion is broken – where can I get a new one?
General
The history of Valco – from a garage to the world
Shipping & Payments
The money isn’t coming back – how do I get a refund?
General
The package contents are damaged – what should I do?
General
The package contents look used – is it a refurbished unit?
General
The product arrived broken - can I get a replacement right away?
General
Throwaway culture vs repairing – why Valco chose repairing
ANC
Uneven volume: Right earphone has no bass
General
USB-C vs Lightning – why we chose USB-C
General
Valco customer feedback – the best and the worst
General
Valco experiences – what customers really say?
General
Valco product development – science or sorcery?
General
Valco products – which one suits you?
General
Valco’s eco-friendliness – are we doing enough?
General
Valco's favourite cars – an insider reveal
General
Valco's favourite tunes – what we listen to at the office
General
Valco's secret recipe – why our headphones sound good
General
Valco's story – how a small company challenges Sony
General
Valco’s warranty vs competitors’ warranty
General
Valco's worst ideas – tales from product development
General
Valco vs Beats – which one is actually better?
General
Valco vs Sony – Finnish sisu versus a Japanese giant
Shipping & Payments
VMK20 headphones broken, I want to return them
Shipping & Payments
VMK25: When will my order arrive?
App
Warranty and more
Service & Warranty
Warranty expired – is repair possible?
General
Webshop shipping
Charging
What charger can I use for charging?
ANC
What do Audio Profiles (EQ, ANC, Transparency) mean?
ANC
What does ANC mean and do you actually need it?
General
What does the Death Star project really mean?
General
What does the warranty cover and what does it not?
General
What headphones should you buy for under €100?
Bluetooth
What is Bluetooth 5.0 and why should you care?
ANC
What is EQ and how do you adjust it?
ANC
What is transparency mode and when should you use it?
Bluetooth
What is Valco's Bluetooth range?
General
What specs do Valco products have?
ANC
What's the difference between ANC and passive noise isolation?
General
What to do if the problem repeats after service?
Firmware
What to do if tracking isn't working?
General
Where can I find the tracking link for my order?
General
Where can I request a quote for a larger quantity of headphones?
General
Who is Jasse and why are his ears insured?
Shipping & Payments
Why did the payment fail even though the money was taken?
General
Why doesn't Valco advertise on TV?
General
Why doesn't Valco make gaming headphones?
General
Why doesn't Valco sponsor an F1 team?
Bluetooth
Why does the Bluetooth connection drop?
General
Why does Valco have the best customer service in Finland?
General
Why does Valco's customer service actually answer?
General
Why does Valco use USB-C instead of its own charger?
General
Why do Finns know how to make headphones?
General
Why do headphones always break in the same spot?
General
Why do headphones cost so much everywhere?
ANC
Why do my headphones hiss?
Service & Warranty
Why don't Sony, Bose and Apple repair headphones?
General
Why don't Valco headphones cost €500?
Firmware
Why hasn't my tracking moved in days?
Shipping & Payments
Why isn't Klarna payment available?
Shipping & Payments
Why is the order stuck in customs?
General
Why is Valco so cheap?
Shipping & Payments
Why was the package returned without delivery?
General
Wireless earbuds under €150 – an honest comparison
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