Active noise cancellation doesn't seem to stop wind or outside noise as well as it should. Wind blows straight into the microphones and it sounds like you're sitting in the eye of a storm.

Update your headphone firmware via the Valco app and make sure the headphones fit snugly on your ears.

aptX Lossless encoding won't activate even though your headphones support it. Typically happens with third-party Bluetooth transmitters or receivers like the iFi Zen Blue 3 or Sennheiser BTD 700.

Check that the other device actually supports aptX Lossless – plain aptX HD or aptX Adaptive isn't enough.

The headphones are broken and the warranty has expired. The customer wants to know whether spare parts are available and if they can repair them themselves.

Contact customer support (info@valco.fi), tell us the model and which part broke – we'll check availability and advise on the repair.

Customer is looking for the best ANC headphones for 2026 and can't be bothered to read ten pages of comparisons.

VMK25.2 offers the best value for money. No surprise.

Customer is wondering what the difference between Bluetooth codecs is and which one is the best.

aptX has the best sound quality, AAC works great on iPhones, SBC is the baseline codec that works with everything – and it's not bad either.

The customer wants to have another brand's headphones repaired by Valco's service.

We cannot repair other brands' headphones because manufacturers do not sell spare parts — it's more profitable for them to sell you a new pair.

Customer doubts whether they can actually hear the difference between more expensive or better headphones compared to cheaper ones.

Yes, you can – and once you hear it, there's no going back.

Customer wants to meet the Valco crew or wonders if there are actual humans at a small company.

Yes, you can. Now try the same with Sony's CEO.

The cat doesn't respond to my commands through the headphones' microphone. The dog stares at me blankly. The goldfish hasn't turned around even once.

Try talking to your pet without headphones. If that doesn't work either, the problem isn't the headphones.

Customer wonders whether it's worth spending €50, €150, or €500 on headphones

There is a difference. But €500 headphones aren't 5x better than €100 headphones.

General — troubleshooting and user guides

Name: General
Brand: Valco

ANC doesn't block wind – what to do?

ANC

aptX Lossless doesn't work with certain devices

Bluetooth

Are spare parts available for broken headphones?

Service & Warranty

Are special batches available, for example for staff gifts?

General

Are there separate volume discounts or campaigns for businesses?

General

Best Noise-Cancelling Headphones 2026 – An Honest Guide

General

Bluetooth codecs explained – aptX, AAC, SBC

Bluetooth

Can a company logo or custom colorway be printed on the headphones?

General

Can a company pay by invoice or e-invoice?

General

Can I choose the pickup point or parcel locker myself?

General

Can I do a small repair myself (for example glue a pad) without voiding the warranty?

Fit & Comfort

Can I get a new pair of headphones if the fault cannot be fixed?

General

Can I order a sample unit for testing before a larger order?

General

Can I return a product if it turned out not to be right for me?

General

Can products be delivered to multiple offices across Finland or abroad?

General

Can the microphone handle rain?

General

Can Valco repair headphones from other brands?

Service & Warranty

Can you actually hear the difference with headphones?

General

Can you invite Valco's great leader for a beer?

General

Can you talk to your pet using headphones?

General

Cheap vs expensive headphones – is there really a difference?

General

Choose the shipping method that fits you

General

Clicking sound from headphones

General

Common scam: Package scam ("package waiting, pay a small delivery fee")

Shipping & Payments

Delivery time: When will my order arrive?

Shipping & Payments

Device won't charge – what do I do?

Charging

Do serviced headphones get a new warranty?

General

Do the headphones contain a piece of someone's soul?

General

Do Valco headphones work in remote meetings (Teams, Zoom, Meet)?

Bluetooth

E-invoice address change

Shipping & Payments

Factory reset failed: How to proceed?

General

General information about ordering

General

Headphone charging light keeps blinking – is this normal?

Charging

Headphone driver size – is bigger always better?

General

Headphone impedance – what does it actually mean in practice?

General

Headphone lifespan – how long should headphones actually last?

General

Headphones are broken – how to return them?

Shipping & Payments

Headphones as a gift – a guide for the panicking

General

Headphones Broken, Warranty Expired

General

Headphones for kids – what should you actually consider?

General

Headphones need service – how to proceed?

Service & Warranty

Headphone Spare Parts: Is There a Replacement Available?

Fit & Comfort

Headphones won't pair

Bluetooth

Henri vs Raimo – who leads better?

General

How can I change my order or exchange a product?

Shipping & Payments

How does headphone frequency response affect sound?

General

How does Valco price its products?

General

How do I return faulty headphones?

Service & Warranty

How do warranty and service work for business customers?

General

How far along is the construction of the Death Star?

General

How long does delivery take?

Shipping & Payments

How long does delivery usually take?

General

How long is the warranty?

General

How long should the battery last?

Charging

How quickly is a larger business order delivered?

General

How quickly is an order processed and shipped from the warehouse?

General

How to cancel an order?

Shipping & Payments

How to change an order?

Shipping & Payments

How to fix USB-C charging issues (the general guide)

Charging

How to pay for a regular order?

Shipping & Payments

How to track the delivery?

Shipping & Payments

How to track your order’s delivery?

Shipping & Payments

IPX Water Resistance Ratings – What Do the Numbers Actually Mean?

General

Is Express Delivery Available?

General

Is it possible to get gift cards for employees or customers?

General

Is Jasse actually real?

General

Is paid service available after warranty ends?

General

Is shipping free or does it cost extra?

General

Is the discount 50€ or 60€?

Shipping & Payments

Is Valco an evil company?

General

Is Valco a startup or a real company?

General

Is Valco really Finnish?

General

Is wireless always better than wired?

General

LDAC vs aptX HD – which codec is better?

Bluetooth

Manufacturing Defect from the Start – Is It Covered by Warranty?

General

Order hasn't arrived yet

Shipping & Payments

Part of my order is missing - what should I do?

General

Payment Methods

General

Repaired headphones stuck at a pickup point

Shipping & Payments

Returning headphones: How do I return my VMK25?

ANC

Returning headphones – reason: didn't fit

Shipping & Payments

Returns and exchanges

General

Right to Repair and headphones – what does EU law say?

General

Something is missing from the package – what should I do?

General

Sony headphones broken – what are the options?

Service & Warranty

The ear cushion is broken – where can I get a new one?

Fit & Comfort

The history of Valco – from a garage to the world

General

The money isn’t coming back – how do I get a refund?

Shipping & Payments

The package contents are damaged – what should I do?

General

The package contents look used – is it a refurbished unit?

General

The product arrived broken - can I get a replacement right away?

General

Throwaway culture vs repairing – why Valco chose repairing

General

Uneven volume: Right earphone has no bass

ANC

USB-C vs Lightning – why we chose USB-C

General

Valco customer feedback – the best and the worst

General

Valco experiences – what customers really say?

General

Valco product development – science or sorcery?

General

Valco products – which one suits you?

General

Valco’s eco-friendliness – are we doing enough?

General

Valco's favourite cars – an insider reveal

General

Valco's favourite tunes – what we listen to at the office

General

Valco's secret recipe – why our headphones sound good

General

Valco's story – how a small company challenges Sony

General

Valco’s warranty vs competitors’ warranty

General

Valco's worst ideas – tales from product development

General

Valco vs Beats – which one is actually better?

General

Valco vs Sony – Finnish sisu versus a Japanese giant

General

VMK20 headphones broken, I want to return them

Shipping & Payments

VMK25: When will my order arrive?

Shipping & Payments

Warranty and more

App

Warranty expired – is repair possible?

Service & Warranty

Webshop shipping

General

What charger can I use for charging?

Charging

What do Audio Profiles (EQ, ANC, Transparency) mean?

ANC

What does ANC mean and do you actually need it?

ANC

What does the Death Star project really mean?

General

What does the warranty cover and what does it not?

General

What headphones should you buy for under €100?

General

What is Bluetooth 5.0 and why should you care?

Bluetooth

What is EQ and how do you adjust it?

ANC

What is transparency mode and when should you use it?

ANC

What is Valco's Bluetooth range?

Bluetooth

What specs do Valco products have?

General

What's the difference between ANC and passive noise isolation?

ANC

What to do if the problem repeats after service?

General

What to do if tracking isn't working?

Firmware

Where can I find the tracking link for my order?

General

Where can I request a quote for a larger quantity of headphones?

General

Who is Jasse and why are his ears insured?

General

Why did the payment fail even though the money was taken?

Shipping & Payments

Why doesn't Valco advertise on TV?

General

Why doesn't Valco make gaming headphones?

General

Why doesn't Valco sponsor an F1 team?

General

Why does the Bluetooth connection drop?

Bluetooth

Why does Valco have the best customer service in Finland?

General

Why does Valco's customer service actually answer?

General

Why does Valco use USB-C instead of its own charger?

General

Why do Finns know how to make headphones?

General

Why do headphones always break in the same spot?

General

Why do headphones cost so much everywhere?

General

Why do my headphones hiss?

ANC

Why don't Sony, Bose and Apple repair headphones?

Service & Warranty

Why don't Valco headphones cost €500?

General

Why hasn't my tracking moved in days?

Firmware

Why isn't Klarna payment available?

Shipping & Payments

Why is the order stuck in customs?

Shipping & Payments

Why is Valco so cheap?

General

Why was the package returned without delivery?

Shipping & Payments

Wireless earbuds under €150 – an honest comparison

General

Generaltroubleshooting and user guides

Support Articles

ANC doesn't block wind – what to do?

aptX Lossless doesn't work with certain devices

Are spare parts available for broken headphones?

Are special batches available, for example for staff gifts?

Are there separate volume discounts or campaigns for businesses?

Best Noise-Cancelling Headphones 2026 – An Honest Guide

Bluetooth codecs explained – aptX, AAC, SBC

Can a company logo or custom colorway be printed on the headphones?

Can a company pay by invoice or e-invoice?

Can I choose the pickup point or parcel locker myself?

Can I do a small repair myself (for example glue a pad) without voiding the warranty?

Can I get a new pair of headphones if the fault cannot be fixed?

Can I order a sample unit for testing before a larger order?

Can I return a product if it turned out not to be right for me?

Can products be delivered to multiple offices across Finland or abroad?

Can the microphone handle rain?

Can Valco repair headphones from other brands?

Can you actually hear the difference with headphones?

Can you invite Valco's great leader for a beer?

Can you talk to your pet using headphones?

Cheap vs expensive headphones – is there really a difference?

Choose the shipping method that fits you

Clicking sound from headphones

Common scam: Package scam ("package waiting, pay a small delivery fee")

Delivery time: When will my order arrive?

Device won't charge – what do I do?

Do serviced headphones get a new warranty?

Do the headphones contain a piece of someone's soul?

Do Valco headphones work in remote meetings (Teams, Zoom, Meet)?

E-invoice address change

Factory reset failed: How to proceed?

General information about ordering

Headphone charging light keeps blinking – is this normal?

Headphone driver size – is bigger always better?

Headphone impedance – what does it actually mean in practice?

Headphone lifespan – how long should headphones actually last?

Headphones are broken – how to return them?

Headphones as a gift – a guide for the panicking

Headphones Broken, Warranty Expired

Headphones for kids – what should you actually consider?

Headphones need service – how to proceed?

Headphone Spare Parts: Is There a Replacement Available?

Headphones won't pair

Henri vs Raimo – who leads better?

How can I change my order or exchange a product?

How does headphone frequency response affect sound?

How does Valco price its products?

How do I return faulty headphones?

How do warranty and service work for business customers?

How far along is the construction of the Death Star?

How long does delivery take?

How long does delivery usually take?

How long is the warranty?

How long should the battery last?

How quickly is a larger business order delivered?

How quickly is an order processed and shipped from the warehouse?

How to cancel an order?

How to change an order?

How to fix USB-C charging issues (the general guide)

How to pay for a regular order?

How to track the delivery?

How to track your order’s delivery?

IPX Water Resistance Ratings – What Do the Numbers Actually Mean?

Is Express Delivery Available?

Is it possible to get gift cards for employees or customers?

Is Jasse actually real?

Is paid service available after warranty ends?

Is shipping free or does it cost extra?

Is the discount 50€ or 60€?

Is Valco an evil company?

Is Valco a startup or a real company?

Is Valco really Finnish?

Is wireless always better than wired?

LDAC vs aptX HD – which codec is better?

Manufacturing Defect from the Start – Is It Covered by Warranty?

Order hasn't arrived yet

Part of my order is missing - what should I do?

Payment Methods