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What does the warranty cover and what does it not?

Updated

What does the warranty cover?

Our warranty covers anything we can reasonably consider our fault. If your headphones, speaker, or other gadget decides to break without you doing anything particularly silly to it, we'll take care of it. Manufacturing defects, mysterious electrical glitches, and such issues are covered by the warranty.

However, the warranty does not cover instances such as:

• you use your headphones as an umbrella,

• you try to grill sausages on top of your speaker,

• you give it to your dog as a chew toy,

• or you just generally treat the device like it's a steel tank.

So, simply put: if everything is fine in normal use → the warranty applies. For extraordinary inventions and creative experiments → the warranty does not cover it, but we can still laugh together (and perhaps sometimes figure out a repair).

If you're unsure whether a fault is covered by the warranty, just send us a message. Our minions will tell you directly how things will be handled – without unnecessary bureaucracy.

Still stuck?

We get it — technology should just work. If these steps didn't help, our support team is ready. Include the following when reaching out:

  • Your product model and firmware version
  • A description of the issue
  • Steps you've already tried from this article

Small disclosure: we're a tiny company and none of us has time to hand-write all these articles, so they were generated by AI. Some of it is bound to be total crap. If this article is wrong, misleading, or just bad, flag it for us — we go through the flagged ones and either fix them or kill them.

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