If your package lands at your door and you immediately see the product is broken, we are sorry. We do not ship broken junk on purpose. But sometimes shipping companies treat our boxes like sumo opponents.
Do one thing: get in touch. Send a message to info@valco.fi with your order number and a photo. Unlike a lot of companies, we have a support team made of actual humans who answer and sort things out. You do not have to phrase it correctly or work out whose fault it was.
Damage on arrival is always our problem, not yours. We usually ask you to send the broken product back so we can see what happened on the way, but that is not a hurdle between you and a working product. We agree with you on the fastest route to a good one, no fuss.
