
Valco headphone and speaker support
How can we help?
Answers, manuals, and the occasional existential crisis — all in one place.
Welcome to Valco support. This site is for Valco customers. If you own a pair of Valco headphones and something's puzzling you, acting up, or has broken, you're in the right place.

What is Valco?
Valco is a Finnish company whose official goal is to sell enough noise-cancelling headphones to build a Death Star. So far we're a long way off, but the direction is right. Progress is slowed by the fact that a large chunk of the money goes on beer, fast cars, big watches and child support.
In the meantime we make headphones that sound good, take a beating and can be repaired if something breaks. Our repair team in Kajaani gets it done on cigarettes and coffee. You can also write to us, and we'll answer. Ourselves. No ticket numbers, no "your message is important to us". A real person, who may be in a bad mood, but answers anyway.
Did you end up here by accident and don't own any Valco headphones? Support is meant for customers, so there's not much we can do. Easily fixed, though: head to our online store, buy a pair, and come back. After that we'll be glad to help.
Browse by Product

VMK25.2
Valco's best noise cancelling headphones

VMK25
Premium noise cancelling headphones with 50h+ battery life

VMK20
Wireless noise cancelling headphones with multipoint

VMK15
Entry-level noise cancelling headphones with great sound

NL25
True wireless noise cancelling earbuds

NL21
True wireless earbuds with balanced sound

Nordell Max
Premium portable Bluetooth speaker

Nordell Micro
Ultra-compact Bluetooth speaker

Nordell MK3
Urine-resistant Bluetooth speaker

Headphone Repair
Valco headphones can be repaired even after the warranty period
General & FAQ
General Valco support articles
Popular Articles
All articles →ANC · VMK25.2
VMK25.2: audio quality has deteriorated
Check the listening mode and fit first VMK25.2's ANC, transparency, and off modes are intentionally designed to sound different. Cycle...
General · General
Valco yrityksille – logopainatus, laskutus ja isot tilaukset
Yritysasiakkaat kysyvät meiltä samat kymmenen kysymystä, joten tässä kaikki vastaukset yhdellä sivulla. Lyhyt versio: kyllä me myymme yrityksille, kyllä logopainatus...
ANC · VMK15
VMK15's Noise Cancelling (ANC) – use and troubleshooting
VMK15's noise cancelling is as simple as it gets: one button, two states. No transparency mode, no adjustment levels, no...
Pairing · VMK15
VMK15: setup and Bluetooth pairing
The VMK15 is a straightforward device, and pairing it is just three-second button holds, back to back. Here's the full...
General · General
User manuals – all models and languages
All our user manuals are free to download. No registration, no email phishing, no "create an account to see the...
Bluetooth · General
Headphones and TV: audio delay and how to fix it
You're watching a movie on Bluetooth headphones, and the actor's lips move to a different beat than their voice. Like...