Name: VMK20
Brand: Valco

Question 1

Active noise cancellation doesn't seem to stop wind or outside noise as well as it should. Wind blows straight into the microphones and it sounds like you're sitting in the eye of a storm.

Accepted Answer

Update your headphone firmware via the Valco app and make sure the headphones fit snugly on your ears.

Question 2

Customer is looking for the best noise-cancelling headphones under a €200 budget and wants an honest comparison.

Accepted Answer

Spoiler: a Finnish company does surprisingly well.

Question 3

Customer wants to know how well ANC works against airplane engine noise.

Accepted Answer

Low-frequency engine drone gets cancelled the most – that's exactly what ANC does best.

Question 4

VMK20 headphones' battery fully drained, and after charging the power button doesn't respond and Bluetooth won't connect.

Accepted Answer

Plug in a 3.5mm AUX cable and unplug it – this resets the Bluetooth chip. Then charge the headphones fully and try turning them on again.

Question 5

Customer is looking for headphones for their home office for remote work

Accepted Answer

ANC + good mic = Teams call salvation. VMK25.2 is the best pick, VMK20 is the budget choice.

Question 6

Customer is wondering if noise-cancelling headphones are suitable for air travel

Accepted Answer

Yes you can, and ANC is honestly the best thing that can happen to your ears on a plane.

Question 7

A credit code from an old VMK20 model doesn't work in the online store for VMK25.2 headphones. The code appears to only be accepted for the original VMK25 model, which is no longer sold.

Accepted Answer

Check the credit code’s terms and validity—if the code is tied to the VMK25 model and doesn’t accept VMK25.2, contact customer support and we’ll fix it.

Question 8

Valco headphones, earbuds, or speaker won't charge at all, or charging seems to start but the battery doesn't actually fill up. The charging light might blink weirdly or the device doesn't react to the charger at all.

Accepted Answer

Try a different USB cable and a different charger – surprisingly often the cable is the culprit, not the device.

Question 9

The ear pads on your VMK20 headphones are worn through or falling apart from use. The ear cushions look like a dog's been using them as chew toys.

Accepted Answer

You can't swap the VMK20 ear pads yourself, but you can order new ones from the Valco online store and we'll replace them during a service.

Question 10

Customer wonders whether the battery in old headphones can be replaced with a new one.

Accepted Answer

In Valco headphones, battery replacement is possible – send the device to us in Kajaani and we'll replace it.

VMK20

About this product

VMK20

Technical specifications

Technical specifications

Start here

ANC doesn't block wind – what to do?

ANC headphones under €200 – who wins?

ANC on a plane – how much noise does it actually cancel?

Battery died and now VMK20 won't turn on – what happened?

All articles

ANC doesn't block wind – what to do?

ANC headphones under €200 – who wins?

ANC on a plane – how much noise does it actually cancel?

Battery died and now VMK20 won't turn on – what happened?

Best headphones for remote work – or how to survive Teams meetings alive

Can you use ANC headphones on a plane?

Connection drops or cuts out – what should I do?

Credit code won't work for VMK25.2!

Device won't charge – what do I do?

Do Valco headphones work in remote meetings (Teams, Zoom, Meet)?

Download headphone user manual

Download User Manuals

Ear pads worn out from VMK20 use?

Headphone battery replacement – is it possible?

Headphones automatically cycling through ANC and transparency mode?

Headphones battery drains quickly

Headphones won't charge – what should I do?

Hissing or humming with ANC on

How does Bluetooth range work in practice?

How does Valco test headphones?

How do headphones cancel noise?

How do I return my broken VMK20 headphones?

How long should the battery last?

How to Change Those Ear Pads?

How to fix an ANC or EQ settings issue?

How to fix a USB-C charging problem?

How to fix detached padding?

How to fix USB-C charging issues (the general guide)

How to pay for a VMK20 order?

How to swap out those ear pads?

How to track your VMK20 delivery?

How to use the ANC and transparency features?

My headphones are charging, but very slowly – what should I do?

My own voice sounds robotic or distorted

Need spare parts for old VMK20 headphones – are they available?

Noise-cancelling headphones value for money – where does the money go?

Replacement ear pads

Replacing headphone earpads – this is how easy it is

Returning headphones: How do I return my VMK25?

Shipping VMK20 internationally – how does the process work?

The ear cushion is broken – where can I get a new one?

The VMK20's middle button doesn't work

Uneven volume: Right earphone has no bass

Valco VMK20 vs Bose QuietComfort 45 – A Battle Between the Dead and the Living

Valco VMK20 vs JBL Tune 770NC – ANC headphones under €150

Valco VMK20 vs Sony WH-1000XM4 – Battle of the Classics

VMK20 ANC isn't working like it used to

VMK20 ANC not blocking wind properly?

VMK20: ANC not working

VMK20 battery doesn't last long

VMK20 Bluetooth connection drops frequently

VMK 20 Bluetooth issues

VMK20 button stuck down?

VMK20 headphone pads falling off

VMK20 headphone pads have exploded

VMK20 headphones broken, I want to return them

VMK20 headphones broken – warranty return

VMK20 headphones won't charge anymore

VMK20 headphones won't work after getting wet

VMK20 noise cancelling not working

VMK20 power button not working – what to do?

VMK20: Right earcup crackles with ANC?

VMK20: Right ear cushion missing?

VMK20 shipment stuck in customs – what to do?

VMK20 sound quality is boomy

VMK20 volume too low on iPhone?

VMK20 vs VMK25.2 – What's the difference?

VMK20 – When Wood Veneer Became Modern Black

VMK20 won't charge