Need spare parts for old VMK20 headphones – are they available?
We don't sell any spare parts for our headphones other than replacement ear cushions for the ear cups. You'll find those in our online store.
The VMK20 was many people's first Valco experience, and a damn good one at that. A fabric-covered classic that still sounds like it just came out of the box – even though the cushions look like the dog's been using them as chew toys. We know the situation. The headphones sound great, but the looks and comfort have seen better days.
What can you do?
Don't chuck the headphones in the bin. We're Valco, not Apple.
- Send us a message at info@valco.fi. Tell us which model you've got (VMK20). Throw in a photo of the situation so we can see what we're dealing with right away, and tell us how the damage happened.
- Repair service in Kajaani can help if the issue is mechanical – like a cracked ear cup shell. Our team will see what can be done.
If your VMK20 has reached the end of the road, we've got an option:
- Trade-in credit towards a newer model. Ask our customer service if we're offering trade-in credit towards, say, the VMK25.2. Upgrading from an old VMK20 to a newer model is like swapping a Lada for a Ferrari, except that in this case you can actually afford it.
We want Valco headphones to last as long as possible. That's why we have our own repair service and that's why we fix devices. But we can't support every model forever. That would be physically impossible, unless someone funds that Death Star a bit faster.
If nothing helps
Shoot us an email at info@valco.fi. Include your order number if you can find it, attach a photo, and briefly describe the situation. We'll figure out the best solution together, whether that's a repair or an upgrade to a newer model.
Headphones are made for listening, not for collecting dust on a shelf. We'll help keep them in action for as long as we possibly can.
