VMK20 and Bluetooth are usually like an old married couple: they just work together without much fuss. But every relationship has its off days: the connection won't form, it cuts out, or the headphones connect to the wrong device. Here's the full troubleshooting guide in one package.
1. Reset the Bluetooth chip
VMK20's best fix is also its simplest: plug the included 3.5 mm AUX cable into the headphones' port, then pull it out. Plugging the cable in shuts down the Bluetooth chip, and unplugging it boots it back up with a clean slate.
2. Remove the old pairing and reconnect
- Remove "Valco VMK20" from your phone's or computer's Bluetooth list
- Turn the device's Bluetooth off and back on
- Put the headphones into pairing mode and select them from the list again
3. Watch out for multipoint's side effect
VMK20 can be paired with two devices at once. That leads to two classic situations:
- The wrong device grabs the connection. If the headphones always connect to your work laptop when you want your phone, turn off the laptop's Bluetooth for a moment.
- The headphones beep on their own. When a paired device goes out of range, the headphones miss it and beep after it. Forget the headphones in the menu of whichever device you're no longer using.
4. On a computer: check drivers and profile
Windows loves picking the wrong audio profile. If the sound is poor quality or the microphone doesn't work, pick the right device in your sound settings (stereo for music, hands-free for calls) and update your computer's Bluetooth drivers.
5. Interference and range
Range is about 10 meters in open space. Wi-Fi routers, microwaves and concrete walls shorten that. If the connection always cuts out in the same spot, the problem isn't the headphones.
If nothing helps
Send us a message at info@valco.fi: include your order number, which device you're trying to connect to, and what you've already tried. The warranty is 24 months, and even after that, the repair costs a flat 69 euros regardless of the issue.
