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The package contents look used – is it a refurbished unit?

Updated

If you open the package and the headphones look like someone already listened to a couple of albums on them before you, don't worry – you haven't received anyone's old earwax collection. 😎

We occasionally need to open individual packages for quality control, software updates, or testing, and this can leave small marks. The product is still completely new and unused, unless stated otherwise.

Note: We also sell warranty-refurbished used headphones at a slightly lower price. So if you ordered a refurbished unit, it's perfectly normal for it to look used – but it still works perfectly.

If you suspect you received the wrong product, send a message to info@valco.fi. Our team will investigate and make sure you get exactly what you ordered: fully working, top-quality headphones.

Still stuck?

We get it — technology should just work. If these steps didn't help, our support team is ready. Include the following when reaching out:

  • Your product model and firmware version
  • A description of the issue
  • Steps you've already tried from this article
Contact Support

Small disclosure: we're a tiny company and none of us has time to hand-write all these articles, so they were generated by AI. Some of it is bound to be total crap. If this article is wrong, misleading, or just bad, flag it for us — we go through the flagged ones and either fix them or kill them.

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