Sometimes an article won't cut it and you need an actual human. Here's every way to reach us, plus an honest answer to why we don't have a store you can march into.
Contact info
- Email: info@valco.fi is the fastest and most reliable channel. A real person answers, usually quickly. Include your order number and you'll save yourself one round trip of messages.
- Phone: +358 (0)8 666 0 333, for when the issue is easier to say out loud than type.
- Webshop: valcoaudio.com for orders, products, and the repair service.
Email is almost always the best first move: you can attach photos (of the broken unit, the weird light, the damage your dog caused), and the whole conversation stays on record for both of us.
Can I pick up my order or visit a store?
Not yet. We don't have a physical store or a pickup point. Maybe someday, but right now it would just distract our minions from getting things done. Give employees too much attention and people wandering the halls, and stuff stops getting made. And we'd rather your package ship on time.
Shipping is handled through the webshop: you pick the delivery method at checkout, and the price is shown before you pay. The tracking link lands in your email as soon as the package is on its way.
Where are you actually located?
Our office and repair service are in Kajaani, with operations also in Oulu and Tampere. So your headphones get fixed in Finland, by actual people, not some "service center" nobody can point to on a map.
What should I include when I contact you?
- Which device (if you're not sure of the model, the identification guide helps)
- Order number or where and when you bought it
- What happened and what you've already tried
- A photo or video, if the issue is visible or audible
With this info, most things get solved in the first message. Without it, we'll have a pleasant but unnecessary back-and-forth where we just end up asking for exactly this.
Response times
We won't promise you corporate lines like "response within 24 hours," but a small team means your message gets read by someone who actually has the power to fix your problem. You'll usually hear from us fast on weekdays.
