Paying shouldn't be rocket science, but sometimes it feels like it. Especially when there are many options and each has its quirks. Let's go through how things work in Valco's online store – and what to do if an order needs to be canceled or returned.
Payment methods in the online store
In Valco's online store (valcoaudio.com) payment and installment options are shown at checkout. Usually available:
- Online bank payment – The available online banking options are shown at checkout. The payment leaves your account immediately.
- Card payment – Visa, Mastercard. Traditional and reliable.
- Invoice and installments – Available via an external payment provider. Somehow those child support payments and the Death Star have to be financed, so paying in installments is a perfectly understandable choice.
- Mobile payment – Fast and easy.
At checkout, choose your preferred method, follow the instructions through to the end, and you'll receive an email confirmation. If the confirmation doesn't arrive, check your spam folder. Email can be temperamental sometimes.
Invoice and installments
Invoice and installments are popular choices, but they raise the most questions. Especially in cancellation and return situations.
- Installments: The payment provider bills you in installments. If you cancel the order, the remaining installments will be cancelled automatically once we process the cancellation.
- Invoice: Do not pay the invoice if you are returning a product. Report the return to the payment provider in its own service, and the invoice will be frozen.
- Refund: After the return is processed, the refund goes back the same route the payment came from. The payment provider will handle their part once we confirm the return.
In short: you don't need to sort things out with the payment provider on your own. We'll notify them about the return, and the money will come back.
Order cancellation or return
If you want to cancel an order before it has been dispatched, send us a message at info@valco.fi along with your order number. The sooner, the better – parcels usually leave the warehouse pretty quickly.
If the order has already arrived and you want to return the product:
- Contact us at info@valco.fi and provide your order number
- You'll receive return instructions and the address to which you'll send the product
- Pack the product in the original packaging (or equivalent, as long as it's protected)
- Ship it and send us the tracking number
The return address is in Kajaani. Not in Helsinki, not in Tampere – in Kajaani. That's where our service team receives the parcel.
Order confirmation and tracking
Once the order is paid, you'll receive a confirmation by email. When the parcel ships, you'll get another message with a tracking link. Keep both messages – the order number is handy if you need help later.
If something's off
If the payment doesn't go through, the confirmation doesn't arrive, or the payment provider's service shows something weird, don't sit there wondering. Send us a message at info@valco.fi and we'll sort it out. Tell us your order number and what went wrong, and we'll get it fixed.
Paying is just an intermediate step. The most important thing is that moment when you open the box and put the headphones on. That's what we're here for – and with your money we will once again fund 0.000001% of the Death Star.
