Ear tips are small. Small things disappear. That's a law of nature, and not even a 14-person Finnish headphone company can do anything about it. The good news is that getting new ones is easier than finding your socks after a wash cycle.
Where did they even go?
Ear tips have three natural destinies: they vanish into the bottom of a pocket, they stay lodged in your ear canal when you pull the bud out, or the dog eats them. Sometimes they just wear out from use – that's normal too. Rubber material doesn't last forever, no matter how much you wish it would.
Either way – you can get new ones.
How to get new ear tips
- Valco online store: Head over to valco.fi and look for NL21 spare parts and accessories. You'll find ear tips in various sizes.
- Customer support: If you can't find what you need in the store or you're not sure which size fits, shoot an email to info@valco.fi. Let us know which product you have (NL21) and what you need. We'll dig out the right parts.
- Choosing the right size: The NL21 originally came with multiple ear tip sizes (S/M/L). If the originals didn't stay in your ears properly, try a different size. The wrong size tip ruins both the fit and the sound quality.
What if the buds won't stay in your ears despite the tips?
Ear canals are like noses – everyone's got a different shape. If no tip size seems to fit, try different sized wing tips as well. Those little silicone wings hold the bud in place in the curve of your ear. The right combination of tip and wing usually sorts it out.
It's always worth asking us directly about other spare parts too. At Valco, we repair and replace parts – we're not the kind of company that says "just buy new headphones."
If nothing helps
If you can't find what you're looking for in the online store, or the situation is otherwise confusing, drop a message to customer support: info@valco.fi. Include your order number if you've got it handy, and things will move along faster.
Ear tips are a small part, but without them your earbuds are basically expensive earrings. We'll sort it out – and the money goes towards funding yet another one-millionth of our Death Star.
