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Headphones won't charge – what should I do?

Updated

If your headphones are acting stubborn and refuse to charge, don't worry – you're not alone, and they're not stuck forever! 😎

First, it's worth checking the basics:

• The cable is securely connected to both the headphones and the charger.

• The power source is working (try a different outlet or USB port).

• There's no dust or other debris in the charger or headphone ports that could prevent contact.

If everything seems fine, also try resetting your headphones – sometimes a small reset can bring the device back to life.

If charging still doesn't start, contact our customer service at info@valcoaudio.com. Our minions will help you check the situation and tell you if the device needs servicing or if there's a little trick to get the charging working again.

In short: check connections and cleanliness, try resetting, and if charging still doesn't get rolling, send us a message – we'll make sure your headphones come back to life! ⚡🎧

Still stuck?

We get it — technology should just work. If these steps didn't help, our support team is ready. Include the following when reaching out:

  • Your product model and firmware version
  • A description of the issue
  • Steps you've already tried from this article

Small disclosure: we're a tiny company and none of us has time to hand-write all these articles, so they were generated by AI. Some of it is bound to be total crap. If this article is wrong, misleading, or just bad, flag it for us — we go through the flagged ones and either fix them or kill them.

Valco NL21 true wireless earbuds
No longer made

NL21

This was a short-run product from Valco's early days. It's no longer manufactured and isn't available second-hand either.

Valco NL25 true wireless ANC earbuds

NL25

In stock

Jussi Timosen muotoilu ja Jasse Kestin virittämä äänimaailma tekevät NL25:stä kuulokkeet, jotka saavat korvasi hyräilemään onnesta. Ne istuvat lähes jokaiseen korvaan kuin etusormi sieraimeen ja tuovat studiotason äänen keskelle arkea. Uusin teknologia takaa, ettei NL25 vanhene heti käsiin – ja päivitysten myötä ne saattavat jopa parantua, toisin kuin me.