Check the correct microphone first
A call or meeting application may use the computer's built-in microphone even when audio is coming through the headset. Open the application's audio settings and select your Valco headset as the microphone. Also check the microphone selection and permissions in the operating system.
If you are using Bluetooth on a computer, voice calls typically require the hands-free profile. This can reduce playback audio quality for the duration of the call. This is how Bluetooth manages two-way audio, not a sign that the drivers have broken.
Run through these checks
Make sure hair, a hat, or dirt is not covering the microphone ports.
Charge the headset and restart it.
Remove the Bluetooth pairing and reconnect the headset.
Make a short recording in a quiet room.
Compare the result to a noisy environment.
The built-in microphone noise processing is better at reducing steady hum than variable speech, traffic, or cafe chatter. It does not guarantee that the budget review happening in the background will vanish from reality.
Boom microphone for noisy environments
A boom microphone positioned close to your mouth is a more reliable solution in noisy environments than the built-in microphone in the earcup.
The wired 3.5 mm boom microphone is compatible with models VMK15, VMK19, VMK20, VMK25, and VMK25.2 according to Valco's own compatibility list.
The wireless USB-C boom microphone is compatible with the VMK15 and VMK25.2 models.
Always check current compatibility on the product page before ordering.
If audio is still unclear in a quiet room, with the correct microphone selected, and after re-pairing, send a message to info@valco.fi. Include the headset model, the device used, the application, and the type of connection.
