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VMK15 – reset

Updated

Symptom

VMK15 headphones are behaving strangely and you want to restore them to factory settings.

Quick Fix

Turn off the headphones, hold the power button and the volume minus button simultaneously for 10 seconds.

When to reset?

A reset is appropriate when:

- Bluetooth connection is not working properly

- ANC is behaving strangely

- The headphones do not connect to any device

- Buttons are not working normally

- Multipoint connection is causing problems

Reset steps

1. Turn on the headphones

2. Hold the Vol+ and Vol- buttons simultaneously for approximately 5 seconds.

3. The LED light flashes three times — this confirms the reset.

4. Release the buttons.

5. The headphones are now at factory settings. All Bluetooth pairings have been removed.

After the reset

1. Remove "Valco VMK15" from the Bluetooth settings of all your devices.

2. Turn on the headphones — they will automatically enter pairing mode.

3. Pair the headphones with your devices again.

4. Test all functions: Bluetooth, ANC, buttons.

If the problem persists after the reset, it may be a hardware fault. Contact Valco support at support@valco.fi.

Still stuck?

We get it — technology should just work. If these steps didn't help, our support team is ready. Include the following when reaching out:

  • Your product model and firmware version
  • A description of the issue
  • Steps you've already tried from this article
Contact Support

Small disclosure: we're a tiny company and none of us has time to hand-write all these articles, so they were generated by AI. Some of it is bound to be total crap. If this article is wrong, misleading, or just bad, flag it for us — we go through the flagged ones and either fix them or kill them.

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