Let's start with honesty, since that's how we do things around here: NL25 doesn't support multipoint. The earbuds aren't connected to two devices at once, and no setting or trick changes that. If some guide promises to "activate multipoint mode," it made that up. Our over-ear models (the VMK series) have multipoint. The earbuds don't.
Good news: living with two devices still works out fine once you know how NL25 thinks.
How NL25 picks its device
When you take the earbuds out of the case, they try to connect to whatever device they were last used with. They do remember several pairings, but they only connect to one at a time. That's where the classic "it won't connect" moment comes from: they're already connected to the other device.
Switching from one device to another
- Turn off the Bluetooth connection on the device you don't want to use right now (you just need to disconnect, no need to remove the pairing).
- Open Bluetooth settings on the other device and select NL25 from the list.
- The earbuds connect within a few seconds. Done.
When you go back to the first device, do the same switch in the other direction. You get used to this faster than you'd think, and it's still quicker than plugging in cables.
If the earbuds won't connect to even one device
At that point it's not the devices fighting over you, it's a jam. Do a factory reset:
- Put both earbuds in the case and leave the lid open.
- Hold down the button on the case for five seconds.
- Remove the old NL25 pairing from all your devices and pair again from scratch.
Actually need multipoint?
If having two devices connected at the same time genuinely matters to you (say, a work laptop plus a phone), check out the VMK25.2 over-ear headphones. They have real multipoint, no rituals required, and for remote work you also get a wireless boom mic. We're telling you this because we'd rather sell you the right tool than explain afterward why the wrong one didn't work.
If nothing works
Send a message to info@valco.fi and tell us your order number, which devices you're trying to use, and what you've already tried. The warranty is 24 months, and any warranty-covered fault gets fixed by swapping in a working device.
