The Nordell Micro is a tough little speaker, but life is hard. A kid threw it at the wall, the dog used it as a chew toy, or a button got pushed in inside a pocket. Let's go through honestly what actually happens here – and what doesn't.
The honest part first
Nordell speakers aren't repaired. Not because we can't be bothered, but because opening up and repairing a small speaker would cost more than the whole device. Our paid 69 euro repair service covers VMK headphones only – with those, repairing genuinely makes sense, which is why we advertise it so loudly.
For speakers, this is how it works:
- Warranty (24 months): if your Micro stopped working on its own and there's no external damage, you get a working replacement unit. Free of charge and without a bingo card of forms.
- Out of warranty, or damage you caused yourself: unfortunately there is no paid repair. You can still drop us a message – we'll tell you straight whether anything can be done, and we'll help you recycle the device properly.
How to file a warranty claim
- Take a photo of the device (and of the fault, if it's visible from the outside).
- Dig up your order number or other proof of purchase. Without it, the warranty start date is hard to verify.
- Send a message to info@valco.fi: tell us what happened, when the fault started, and what you've already tried (charging with a different cable, restarting, re-pairing).
- We'll reply and tell you how to proceed. If it's a warranty fault, you get a new device.
Still, try these first
Many a "broken" Micro has come back to life with these:
- Charge the device for at least half an hour with a 5 V / 1 A charger and a proper cable.
- Turn it off and on again (long press on the power button).
- Remove the pairing from your phone and pair again.
If the device wakes up, you saved yourself a trip to the post office and us a parcel. Everybody wins, except the Death Star fund, which didn't get a new story to tell this time.
Why is it like this?
Repairability is a real thing for us, not a marketing word – but it means we repair where repairing makes sense. In headphones, replaceable ear pads, cables and a serviceable design keep the device alive for years. In a speaker whose battery is soldered in and whose shell is glued watertight, the sensible route is a warranty replacement and proper recycling. We say this out loud because we hate it when "durability" means the marketing department's imagination.
