Patience is a virtue, but it's nobody's hobby. We totally get it – when you've just forked out for new buds, you'd prefer to have them yesterday. Let's go through how Valco deliveries work and what to expect.
Standard delivery time
When the NL25 is in stock, orders typically ship from us within 1–3 business days. The postal service or courier handles the rest, and within Finland your package usually arrives within 3–7 business days from ordering. So best case we're talking about a week, worst case a bit over a week.
For international deliveries, shipping takes longer – depends on the country and how the local postal service happens to be feeling that day.
What if the product is out of stock?
Time to be honest here. The NL25 is popular, and sometimes stock runs out faster than we can replenish it. If the product is temporarily out of stock, delivery time stretches out. Could be weeks. Sometimes even a couple.
We can't conjure products out of thin air – while the Death Star plans are progressing nicely, teleportation technology is still in development. The factory in China is doing their best, but sometimes logistics is just... logistics.
If you order a product that's out of stock, you'll still get an order confirmation. That doesn't mean your package is already on its way. It means we've taken your money and will send the earbuds your way as soon as they're available.
How to check your order status
- Order confirmation email shows your order status
- Shipping notification comes separately when the package actually ships – it includes a tracking code
- If you haven't received a shipping notification and it's been over a week, drop us a message
- Include your order number (found in the confirmation email) and we'll dig up the details
If the wait drags on
If the estimated delivery time has passed and you've heard nothing, don't just sit there wondering in silence. Send us an email at info@valco.fi or reach out via chat. Tell us your order number and we'll figure out where your earbuds are hiding.
We don't hide bad news. If there's a delay, we'll tell you straight. If the factory is running late, we'll tell you that too. We can usually give you a realistic estimate of when you'll get your buds.
Oh, and check your spam folder – shipping notifications end up there surprisingly often. Email systems can be just as unpredictable as postal service schedules.
Waiting sucks, but the NL25 is worth it. And every order gets us one step closer to that Death Star.
