Something broke. The headband snapped, the padding tore, or the headphones slipped onto the asphalt during a stroller outing. That's life. Electronics sometimes fail – that's why we have our own service in Kajaani, not just a "throw it away and buy a new one" attitude.
Here's how to get your headphones fixed with as little hassle as possible.
What determines whether the service is free?
Two paths:
- Warranty service (24 months from purchase): If the fault is a material or manufacturing defect, we will repair the device free of charge. You only need to send the device to us.
- Repair package (outside warranty or self-inflicted damage): If the headphones were dropped, the dog chewed them, or a tractor ran over them, it's not a warranty matter. But we'll still repair them – just buy a repair package from our online store.
The basic rule is simple: manufacturing defect = on us, mechanical damage = on you. In the gray area, we're flexible as long as you honestly tell us what happened.
How to proceed
- Take a photo of the fault. A single clear photo is enough. If the headband is broken, photograph the fracture point. If the sound cuts out, a description of the symptom is sufficient.
- Find the serial number. You can find it on the inside of the headband of the headphones or on the packaging. The order number will also do if the serial number has worn off.
- Send a service request by email to info@valco.fi – the main thing is that we get the photo and identifying details.
- Wait for a reply. Our team will review the case and tell you whether it's a warranty service or you need a repair package. This won't take weeks.
- Send the headphones to Kajaani. Once we've agreed on the service, you'll receive instructions for sending the device. Jasse and the rest of the service team will take care of the rest.
What if the device can't be fixed anymore?
Good question – or rather, a valid concern. If you've bought a repair package and it turns out the device can't be repaired, we won't keep your money. You'll get either a new device or a refund. We're not the casino house that always wins.
With warranty service the situation is even simpler: if we can't repair it, you'll get a working device in exchange.
If anything is unclear
Send a message to info@valco.fi. Tell us which model, what the fault is, and attach a photo. The more information you give us upfront, the faster things move along – and we won't have to play a ten-message ping-pong game.
We repair, we don't throw things away. That's what sets us apart from those big companies that think 18 months is the natural lifespan of electronics. And with every repair, the Death Star moves one step closer to completion.
