This is that moment when you start to suspect your package has either been abducted by aliens or is forever lounging in the postal sorting center's coffee room. The truth is usually less dramatic, but just as annoying.
When a package moves between different tracking systems in Finland and globally, the tracking information isn't always updated in real-time. Sometimes it might appear to be stuck in the same place for several days – even if it's actually already heading your way on a truck, ship, plane, or perhaps on the back of Pablo's donkey.
So: don't panic right away, your package is most likely still on its way. However, if more than three weeks pass and you haven't heard anything, then it's time to contact our minions at info@valco.fi. We'll dig your package out even from the depths of the Bermuda Triangle.
