Let's start with the honesty we're known for: the Nordell Micro has no microphone. If the microphone "isn't working", that's because it doesn't exist. This isn't a defect, it's a design choice – the Micro is a small speaker that does one thing well: it plays audio.
We get the confusion. Plenty of Bluetooth speakers also handle hands-free duties, and it's perfectly reasonable to assume ours would too. But the Micro is built for listening to speech and music, not for talking.
What actually happens during a call?
When a call comes in and the Micro is connected to your phone, one of two things happens in practice:
- The call stays entirely on your phone. You talk and listen on the phone as usual, and the Micro goes back to playing music after the call.
- The call audio plays through the speaker, but the other person can't hear you, because there's no microphone. In that case, switch the audio source to the phone itself in your phone's call menu.
So if the other person can't hear you, there's nothing wrong with your device. Switch the audio back to your phone and you're good.
Want a speaker that has a microphone?
If hands-free calls on a speaker matter to you, take a look at the bigger siblings:
- Nordell MK3 – a microphone for hands-free calls, IPX7 protection, and generally the multitool of the family.
- Nordell Max – a microphone and voice assistant support, if you also want more thump.
For everyone who bought a Micro, some consolation: you still got a good deal. A smaller device means fewer parts to break. And it's still excellent for audiobooks and speech – stick it in the corner of a room and the sound comes out bigger than the device would suggest.
If the audio really is faulty
If your problem wasn't the microphone after all, but the Micro producing no sound or the audio cutting out, check our troubleshooting guides or drop us a line at info@valco.fi. Include your order number and what you've already tried. The warranty is 24 months, and a fault covered by it is handled by replacing your unit with a working one.
