The Nordell Micro is a small speaker, and small speakers mean small buttons. Small buttons mean your finger sometimes lands in the wrong place. Nothing to be ashamed of, we all have fingers.
But sometimes it's not about fingers, it's the device genuinely being confused. Let's go through both options.
First: do you know what the buttons do?
Sounds like a dumb question, but the button layout on the Micro is tight and the logic isn't entirely obvious. There are four buttons, and they sit on the top edge of the speaker:
- Power: top right corner. A long press turns the speaker on and off. A short press switches the audio source (Bluetooth/TF card).
- - and +: side by side in the middle. A short press skips tracks, a long press adjusts the volume. Yes, that way around, even if your intuition says otherwise.
- Play/Pause: bottom left corner. A short press plays or pauses the music. A long press disconnects or connects the Bluetooth connection, and this is the house's most common accidental press: if the music suddenly stopped, check that your finger wasn't resting on this button.
If you press the wrong button, you get the wrong result. Surprisingly enough, that's how the entire universe works. Take your time pressing the buttons one by one and compare with the manual. Many a "fault" has been solved by the customer pressing plus instead of minus.
A small note about the manual: the page numbering may be off by a couple of pages depending on the cover's language version. We are not the print shop's most precise customer. The instructions are in there, even if the table of contents claims otherwise.
The buttons genuinely don't respond
If you're sure you're pressing the right button and nothing happens, try these:
- Reset the speaker. Hold the power button down for at least 5 seconds. The speaker turns off. Turn it back on. This resolves most of the software's states of confusion.
- Charge the speaker. An empty battery makes the device unpredictable. Plug in the USB-C cable and let it charge for an hour before trying again.
- Check the Bluetooth connection. If the speaker is connected to a phone, some buttons control the phone's playback. If the phone isn't playing anything, pressing the Play/Pause button seems to do nothing, even though the speaker is passing the command along just fine.
- Try a TF card. Insert a memory card and test the buttons without a Bluetooth connection. If the buttons work in TF mode but not over Bluetooth, the problem is the connection, not the buttons.
Stereo pairing shuffles the deck
If you're trying to pair two Micros into stereo and the buttons seem to lose their minds: turn both speakers on and make sure neither is connected to a phone. Press the Play/Pause button on one speaker twice (you'll hear a "di" sound) and do the same on the other. When you hear "di-di", the speakers have found each other. Only then connect your phone via Bluetooth. The order matters: first the speakers with each other, then the phone.
If nothing helps
If after a reset, a charge and a read of the manual the buttons are still dead or acting like they have a will of their own, drop us a message at info@valco.fi. Include your order number and describe which button does what (or doesn't do). A photo helps too, even though a non-working button is admittedly hard to photograph.
The warranty is 24 months, and a fault covered by the warranty is handled by replacing the device with a working one. Your money has funded 0.000001 % of our Death Star, so the least we can do is make sure your speaker's buttons work.
