If your headphones are acting up more than an average Windows update, it's time to send them to us for service. Don't worry – the process is easier than assembling an IKEA shelf (and doesn't involve a single Allen key).
Here's how the process works, step by step:
• Contact customer service. Tell us what's wrong with your headphones. Our minions want to know the symptoms so we can prepare. With a bit of luck, the fault might not even require sending them to us. If the fault is not covered by warranty, the repair costs a flat 69 euros regardless of the fault. The price includes the repair, spare parts, and shipping both ways, and the repaired headphones get a year of extra warranty.
• You'll receive instructions and a shipping code. We'll send you the instructions and, where we can arrange it, a ready-to-use return code. Warranty service works anywhere in the world, but due to customs, we can only offer the paid repair package within the EU. If you live outside the EU, get in touch anyway and we'll figure out what we can do on a case-by-case basis.
• Pack your headphones carefully
• Preferably use the original box or something similar.
• Include a note with your name, email, and a description of the fault. (We're not mind readers – even if we sometimes seem like it.)
• Drop the parcel off and send it on its way. Write the code on the parcel, hand it over to the carrier named in your instructions, and let logistics handle the rest.
• We'll repair and return them. Once the headphones arrive at our workshop, we'll fix them up and send them back – usually faster than the Finnish summer ends.
