So the dog got a bit too friendly with your headphones. No worries – this isn't the first or last time a pet decides to stress-test Valco durability using its own methods. The good news is we can fix these. The bad news is your dog won't be paying the bill.
What does the repair cost?
The price depends on what broke. The fork parts, cups, and headband on the VMK15 are all replaceable, so most mechanical damage can be sorted out.
Since this is dog-inflicted damage and not a manufacturing defect, it's not covered by the 24-month warranty. In that case, you'll need a repair package. The price of the repair package varies depending on the extent of the damage, but we're typically talking tens – not hundreds.
The exact price becomes clear once we see the situation. That's why we need from you:
- A photo of the damage – preferably one that actually shows what happened to the fork
- Your order number – you'll find it in your order confirmation
- A short description – what happened and what's broken
Send these to info@valco.fi and we'll give you the exact price before anyone commits to anything.
What about the Tampere office?
Valco's repair service operates from Kajaani. Unfortunately, we don't have a location in Tampere where repairs could be handled on-site. I know – Kajaani isn't exactly next door, but that's where the wizards sit.
In practice, the repair works like this:
- Send us a photo and your order number by email
- You'll get a repair quote – we'll tell you what it costs and how long it takes
- You accept or you don't – no obligation, no hidden fees
- You ship the headphones to Kajaani – postage is usually a couple of euros for a letter or parcel
- Jasse or one of the other repair guys fixes them and sends them back
Shipping sounds like a hassle, but in reality it's faster than you'd think. And your kid doesn't have to go queue up anywhere.
If you're on the fence
The VMK15 is a budget-friendly headphone, so we totally get it if you're wondering whether it's worth repairing or if you should just buy a new pair. We'll tell you the price upfront, so you can decide for yourself. We're not going to push a repair that costs more than a new unit – that would just be daft.
But if the damage is just a fork or headband part, repair is almost always the smarter option. And the environment will thank you too, even though we're not exactly a greenwashing company.
So drop us a message at info@valco.fi and we'll get it sorted. You can tell the dog that next time it should chew on something cheaper – maybe start with the owner's slippers.
