The Nordell Micro is a small speaker, but it should still work. If you're getting nothing out of it, the wrong kind of sound, or a connection that keeps cutting out, the problem is usually in the Bluetooth pairing or your expectations, not the device itself.
Let's go through the most common causes and fixes.
What went wrong?
Most of the time it's one of these:
- The Bluetooth connection is a mess. The Micro is trying to connect to some other device, or your phone is holding onto an old pairing that doesn't work properly anymore.
- The speaker is connected on a phone call profile. Bluetooth devices use different profiles for music and calls. If the Micro connects using only the call profile (HFP), the sound ends up like you're calling on a landline in 1997.
- You're expecting too much bass. The Micro is a pocket-sized speaker with a 40 mm driver, not a home theater. Jasse tuned it for clarity: it's excellent for speech and audiobooks, but you're not getting disco-track subbass out of it. Physics is physics.
- Your computer can't handle it. Windows machines in particular have notoriously moody Bluetooth. Teams and other apps don't always find the speaker automatically.
How to fix it
1. Basic reset, always start here
- Press and hold the Power button to turn off the Micro
- Turn off Bluetooth on your phone or computer completely
- Turn the Micro back on
- Turn on Bluetooth on your phone and let the Micro connect
2. Remove the old pairing and start fresh
- Go to your phone's Bluetooth settings
- Find Nordell Micro in the list and select "Forget device" or "Remove pairing"
- Turn the Micro off and back on, it'll automatically go into pairing mode once it has no partner in memory
- Reconnect from your phone
3. Check the audio source and profile
- Make sure your phone is actually routing sound through the Micro (Android: pull down the top menu and check the audio routing, iPhone: open Control Center and pick the audio source)
- If the sound is thin and tinny, your phone is probably using the call profile instead of the music one. Try restarting the music app after connecting.
4. Windows machine or Teams
- Windows and Bluetooth are a bit like a dog playing chess: enthusiastic but unreliable. Go to Windows sound settings and set the Nordell Micro specifically as the playback device, not the communication device.
- In Teams: Settings > Devices > select the speaker manually. Teams doesn't always guess right.
5. More on bass
- Put the Micro in a corner of the room or next to a wall. Wall surfaces boost low frequencies for free, letting the acoustics do what the small driver can't manage alone.
- If you want more volume, get a second Micro and pair them as a stereo pair: press the Play/Pause button twice on both and wait until you hear a "di-di" sound.
If none of this helps
If the Micro won't turn on at all, the sound is clearly distorted, or the Bluetooth connection keeps dropping even though the device is a meter from your phone, you might have a faulty unit. Send us a message at info@valco.fi and include your order number and a description of the problem. A photo or short video always helps.
The warranty is 24 months: if the device is faulty, you'll get a working one in exchange. Nothing gets tossed in the bin for nothing.
A small speaker makes small sound, but it still needs to be the right sound. If it's not, we'll sort it out.
